ReportConcurrentUsers.php

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<?php
namespace Magento\NewRelicReporting\Model\Observer;

use Magento\Framework\Event\Observer;
use Magento\Framework\Event\ObserverInterface;
use Magento\NewRelicReporting\Model\Config;

class ReportConcurrentUsers implements ObserverInterface
{
    protected $config;

    protected $customerSession;

    protected $customerRepository;

    protected $storeManager;

    protected $usersFactory;

    protected $jsonEncoder;

    public function __construct(
        Config $config,
        \Magento\Customer\Model\Session $customerSession,
        \Magento\Customer\Api\CustomerRepositoryInterface $customerRepository,
        \Magento\Store\Model\StoreManagerInterface $storeManager,
        \Magento\NewRelicReporting\Model\UsersFactory $usersFactory,
        \Magento\Framework\Json\EncoderInterface $jsonEncoder
    ) {
        $this->config = $config;
        $this->customerSession = $customerSession;
        $this->customerRepository = $customerRepository;
        $this->storeManager = $storeManager;
        $this->usersFactory = $usersFactory;
        $this->jsonEncoder = $jsonEncoder;
    }

    public function execute(Observer $observer)
    {
        if ($this->config->isNewRelicEnabled()) {
            if ($this->customerSession->isLoggedIn()) {
                $customer = $this->customerRepository->getById($this->customerSession->getCustomerId());

                $jsonData = [
                    'id' => $customer->getId(),
                    'name' => $customer->getFirstname() . ' ' . $customer->getLastname(),
                    'store' => $this->storeManager->getStore()->getName(),
                    'website' => $this->storeManager->getWebsite()->getName(),
                ];

                $modelData = [
                    'type' => 'user_action',
                    'action' => $this->jsonEncoder->encode($jsonData),
                ];

                $usersModel = $this->usersFactory->create();
                $usersModel->setData($modelData);
                $usersModel->save();
            }
        }
    }
}